Scope
This policy covers project engagements, annual maintenance contracts (AMC), managed services and third-party licences resold by ASK TECH SUPPORT.
Refund Policy
Clear terms on cancellations and refunds
Transparent commercials extend to how we handle cancellations, unused contract periods and vendor-supplied items.
Project engagements
Advance payments are adjusted against work already delivered. If a project is cancelled before mobilisation, the advance is refundable after deducting documented costs incurred.
Annual maintenance contracts
AMC and managed-service fees are billed for the contracted period. Cancellation requires 30 days' written notice; unused full months are refunded on a pro-rata basis.
Hardware and licences
Hardware, software licences and cloud subscriptions procured on your behalf follow the original manufacturer or vendor policy and are generally non-refundable once activated.
How to request a refund
Email info@asktechsupport.net with your invoice number and reason. Eligible refunds are processed to the original payment method within 14 business days of approval.